Shipping policy

Shipping Policy
Effective Date: 11/24

At Soulful Xpression LLC, we strive to deliver your orders in a timely and efficient manner. Please review our shipping policy for important details about processing times, delivery options, and shipping costs.

1. Processing Time

  • Custom Orders: Custom products require time for design, approval, and production. Please allow 5-10 business days for production after final design approval and payment.
  • Non-Custom Orders: Non-custom items are typically processed and shipped within 2-3 business days after payment is received.
  • Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Methods and Costs

  • We offer standard, expedited, and international shipping options through trusted carriers.
  • Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
  • Free standard shipping may be offered on select orders or promotions.

3. Delivery Timeframes

Delivery times vary depending on your location and chosen shipping method:

  • Standard Shipping: 5-7 business days (domestic)
  • Expedited Shipping: 2-3 business days (domestic)
  • International Shipping: 10-20 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Use this tracking number to monitor the status of your shipment.

5. Shipping Address

  • Please ensure your shipping address is accurate at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.
  • If you notice an error, contact us immediately to update the address before the order ships.

6. Lost, Damaged, or Delayed Shipments

  • If your order is lost or arrives damaged, contact us within 48 hours of delivery with photos and details.
  • For delayed shipments, please check your tracking information and contact the carrier for assistance. We will do our best to support you in resolving the issue.

7. International Shipping

  • Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
  • Please check your country’s regulations before placing an order.